Privacy Policy

Data Wash Privacy Policy

Last Updated: 11/7/2025

This Privacy Policy (“Policy”) explains how Data Wash (“we,” “us,” or “our”) collects, uses, and protects personal information. This Policy applies to individuals who visit our website, create an account, interact with our platform, or otherwise use our services (the “Services”).

By using the Services, you agree to this Policy and our Terms of Service. Some of the data collection described below is necessary in order for the Services to function. If you do not agree to this Policy, you may not use the Services.

1. Information We Collect

We collect information directly from you, from your use of our Services, and from certain third parties if authorized by you.

Information You Provide

This may include:

Account Information: Name, email address, username, password, company information, billing information, and transaction records.

Communications: Information you send to us via email, web forms, customer support channels, or community platforms.

Content You Upload: Documents, images, data files, and other information you submit for analysis or processing.

Other Voluntary Information: Survey responses, event participation, or feedback.

Information We Collect Automatically

When you interact with our Services, we may collect:

Log and Usage Data: IP address, browser type, device information, pages visited, timestamps, and interactions with features.

Device and Network Data: Device identifiers, operating system, user agent, and connection details.

Location Data: General (non-GPS) location such as city or region based on IP address for security and service optimization.

Cookies and Similar Technologies: Used to maintain session information, remember preferences, and analyze usage patterns. See our Cookie Notice for more information.

Optional Data Retention Modes

If you are an enterprise customer using Zero Data Retention (ZDR) or a Business Associate Agreement (BAA) for processing Protected Health Information (PHI), certain data may be processed only in-memory and not stored.

2. How We Use Your Information

We use your information to:

Create and manage user accounts

Authenticate users and secure access

Provide Services, including data and image processing features

Improve and develop our platform and user experience

Monitor platform performance, security, and fraud risks

Provide customer support and respond to inquiries

Process payments and manage billing accounts

Communicate about updates, features, and relevant products or services (you may opt-out of marketing at any time)

We only use your information for the purposes described above or for other compatible purposes that we disclose to you at the time of collection.

3. When We Share Information

We do not sell your personal information.

We may share information only with:

Service Providers: Such as cloud hosting, authentication services, analytics, customer support tools, and payment processors.

Professional Advisors: Accountants, auditors, or legal counsel when necessary.

Regulators or Legal Authorities: If required to comply with law or to protect our rights.

Affiliates or Successors: If we merge, restructure, or sell part or all of our business.

All third parties must protect your data and use it only according to our instructions.

4. Data Retention

We retain personal information only for as long as necessary to:

Provide and support the Services

Meet legal, contractual, and operational requirements

Resolve disputes and enforce agreements

Ensure safety, security, and fraud prevention

Specific retention periods may depend on your account type or contract. Customers with Zero Data Retention mode have no data stored after processing.

5. Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. Access to personal data is limited to authorized personnel who require access to perform their work.

No data transmission or storage system is fully secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Depending on your location, you may have the right to:

Access personal information we maintain about you

Request corrections or updates

Request deletion of certain information

Opt out of marketing communications

To submit a request, contact us at the email below. We may require identity verification for security purposes.

7. Cookies

Cookies help improve your experience by remembering preferences and analyzing usage. You may adjust cookie settings in your browser. Some features may not function without cookies.

8. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect information from children under 13.

9. Changes to This Policy

We may update this Policy from time to time. We will post the revised version with the “Last Updated” date. Continued use of the Services constitutes acceptance of the updated Policy.

10. Contact Us

If you have questions about this Policy or your data, please contact:

Data Wash
Email: [email protected]
Website: www.datawash.ai